Website Use
- By this website, you agree to our terms and conditions.
- We may update these terms from time to time.
- We are not responsible for external websites linked on our site.

Orders and Availability
- When you order from us, you agree to receive the described products.
- If a product is unavailable, we will offer a refund or alternative.
- All products are handmade or sourced by us.

Pricing
- Prices are in British pounds and may change without notice.
- No VAT is added to the prices.

Payment
- We accept payments through Stripe.
- We do not store credit card details for security.

Shipping / Delivery
- Lampshades are sent via Royal Mail, Parcel Force or UPS
- International orders may incur import duties for which we are not responsible - contact for delivery charge before placing order.
- Delivery times vary based on product availability. In stock items on this website will be shopped within 48hrs. Please add another 48hrs for delivery.

Estimated delivery 2-4 days.

Product Information:
- We aim to provide accurate product details and prices.
- Colors may appear differently on different screens.

Product Safety:
- Follow safety recommendations for lampshades. Use only 40w maximum or LED Energy saving bulbs.

• Rigid lampshades have been made with paper or laminate lining specially designed for lampshade making which has passed the Glow Wire Test in the Lighting Association Laboratories and conform to BS EN 60598-2-2:2012

• All hand sewn shades are treated with a fire proofing spray.
  
  
  Cancellation and Returns:
  - We may cancel orders before dispatch.
  - Returns are accepted within 10 days for stock items.
  - Made to order bespoke items are non returnable.
  
  Privacy:
  - We protect your privacy and adhere to data protection laws.
  
  Intellectual Property
  - Our content and images are our property. Please do not share without credit.
  
  Thank you for choosing Eleanor Wales Lampshades.